How to Update Your Personal Information with Chase

Follow this guide to learn How to Update Personal Information on your Chase Bank account.

When moving or changing emails, it is important to notify Chase Bank as well. You’ll be happy to know that Chase Bank makes the updating process as easy as possible.

How to Update Your Personal Information

Follow these steps using Chase Online Banking to update your personal information.

1. Log in to Chase.com
2. Locate the “Profile & settings,” tab  at the top of the screen.
3. Scroll down until you find the category “Personal details” Click on each section that you want to change as pictured below.
4. If you want to change an address, click “Address” and select either:
   • Add an address: Click “Add an Address,” then click “Permanent” or “Temporary.” Enter your new information in the fields provided. Use the drop-down list to indicate whether your address is in the United States or an overseas location. Finally, click the bank accounts you want to relate to this address, and click “make this my primary address” if this is your primary location. Click “Save” to submit your changes.
   • Change an address: Simply click “Edit.”
5. If you want to make changes to a phone number, click “Phone” and choose from:
   • Add a phone number: Click “Add a Phone Number” and select “Home,” “Mobile” or “Work.” From there, select whether your number is domestic or international. Then, you can enter your number, and click “make this my primary phone number” if this is your primary phone. Click “Save” to submit your changes.
   • Change a phone number: Click “Edit.”
   • Remove a phone number: Click “Delete.”
6. If you want to make changes to your E-Mail address, click “Email” and choose from:
   • Add an e-mail address: Click “Add an E-mail Address” and enter your email address. Click “make this my primary e-mail address” if this is your primary email. Click “Save” to submit your changes.
   • Change an e-mail address: Click “Edit.”
   • Remove an e-mail address: Click “Delete.”
   • Notes: Keep in mind that if you update your email, you will no longer receive emails from your bank from the previous address. Also, if you choose to not receive offers from Chase, this setting may not carry over to your new email.
7. Change your personal information and confirm.

Follow the same steps to change your personal information using the Chase Mobile App.With the Chase Mobile® App, you can manage your accounts from your own convenience.

Download the Chase Mobile App and sign-in to take advantage of the wonderful features. You can view all your account balances, request stop payments, make money transfers and deposit checks from anywhere. Furthermore, you can set-up alerts when an account balance falls below a threshold or when there was a large purchase.

Conclusion

Chase makes this process really easy for customers. By changing your personal information, it allows your account to remain secure.

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