CIT is a great financial institution that was build on providing their customers with the tools to reach their financial goals. With high employees and high business standards, they aim to give their customers the optimal experience. However, CIT Bank is not perfect and continually seeks to improve their customer service experience. If you are interested, be sure to keep reading about how they handle CIT Bank common complaints and solutions
No Physical Branches
CIT Bank is an online financial institution, so that mean that customers cannot visit a physical branch. They’ll only be able to conduct transactions via the internet or through their phone. Their customer service exists through phone or email.
Solution
You can contact CIT Bank at 1-855-462-2652 during the following hours:
- Monday–Friday, 8 AM–9 PM ET
- Saturday, 9 AM–5 PM ET
- Sunday, 11 AM–4 PM ET
Generally, most of their questions can be answered through their FAQ. Be sure to check it out so you can get your questions and concerns answered faster. In case this does not work, you can send them a secure message through their online chat every day.
Problems with the App
CIT Bank offers mobile capability through their exclusive app. This app is available to iOS and Android users, but many users have complained that the have a hard time navigating through the app.
In addition to not being intuitive, the app requires multiple authentication procedures for additional security.
Solution
Although their app is not the most intuitive, they still accomplish the basic functions for you to perform all your banking needs. They allow you transfer and deposit, when you hit the “+” button at the bottom of the display.
Hard to Access Savings
CIT Bank doesn’t have an ATM card, so it is difficult to withdraw money from your savings account. To access the money, you will need to plan ahead because the process can take up to several days.
ACH transfers between bank to bank may be held for up to 5 business days. Checks deposited to your account may be held for 7 business days.
Solution
Initiate any of the following withdrawal methods 10 days or more before you need the funds:
- Send the funds via wire transfer ($10 fee for accounts with less than $10,000)
- Set up an ACH transfer to the CIT checking account or an external account
- Request a check
If you’re trying to deposit or transfer funds between your CIT account and another account, give yourself some time. These funds can be held from 5 to 7 business days. To work around these longer transfer times, be sure to initiate the transfer long before you need the money.
Can’t Write Checks
CIT Bank doesn’t offer any physical or electronic check. Regardless if you try to use any third party check, they will all be rejected by their online system.
Solution
While you can’t write checks, you can always clear you expenses using their online bill pay. If you need to transfer money to a friend or family member, you can use Zelle to send money.
Author’s Verdict
While there are many CIT Bank common complaints and solutions, they offer great customer service. At BankCheckingSavings, we have all these guides for you to be able to manage your money better! We strive to create content that will help our readers achieve their financial dream.
In addition, we have a list of bank promotions to get some extra cash in your pockets today. You may also want to check out savings accounts if you want to get started on saving up money.